# Review Request Message Generator

Create high-converting review request messages for SMS and email. AI-powered templates optimized for Google, Yelp, and Facebook reviews

## Message Type

- **SMS Only**: 38% response rate
- **Email Only**: 27% response rate
- **Both**: Best coverage

## Industry

- 🍽️ Restaurant & Food Services
- 🛍️ Retail & E-commerce
- ⚕️ Healthcare & Medical
- 🚗 Automotive Services
- 🔧 Home Services & Contractors
- 📦 E-commerce & Online Stores
- 💼 Professional Services
- 🏨 Hotels & Hospitality
- 💪 Fitness & Wellness
- 🏡 Real Estate

## Tone

- Professional & Formal
- Friendly & Warm
- Casual & Conversational
- Enthusiastic & Energetic

## Business Name

## Review Platform

- Google Reviews
- Yelp
- Facebook
- Custom Platform

Include customer name personalization +40% engagement

**Adds {CustomerName} placeholder that you can replace with actual names**

## What is a Review Request Message?

A review request message is a personalized communication sent to customers asking them to share their experience on review platforms like Google, Yelp, or Facebook. These messages can be delivered via SMS, email, or both.

**Research shows that 70% of customers will leave a review when asked**, but only 5-10% do so without prompting. Effective review request messages are timely (sent 24-48 hours after service), personalized, and include direct review links for convenience.

## SMS vs. Email: Which Performs Better?

| Metric | SMS | Email | Winner |
| --- | --- | --- | --- |
| Engagement Rate | 38% | 27% | SMS |
| Response Speed | 90% in 15 min | 24-48 hours | SMS |
| Character Limit | 160 chars | Unlimited | Email |
| Best Use Case | Quick requests, B2C | Detailed asks, B2B | Both |
| Cost per Send | $0.01-0.03 | $0.001 | Email |

**Best Practice**: Use both channels! Send SMS for immediate impact, followed by email 24 hours later for non-responders.

## 10 Best Practices for Review Request Messages (2026)

1. **Personalize with Names** +40% engagement  
   Include both customer and business names. Messages with personalization get 40% higher engagement than generic requests.
2. **Send 24-48 Hours After Service** 12-15% conversion  
   Timing is critical. Restaurants: 2-4 hours. Most others: 24-48 hours.
3. **Keep SMS Under 70 Characters** +34% conversion  
   SMS under 70 characters gets 34% higher conversion than longer messages. Be concise and direct.
4. **Include Direct Review Links** 3x higher response  
   Direct links to review forms get 3x higher response rates than asking people to search.
5. **Use Friendly, Genuine Tone** +25% response  
   Write like a human asking a friend for help, not a marketing department.
6. **Optimize Email Subject Lines** 37% open rate  
   Keep subject lines 30-50 characters. Personalized subjects outperform generic ones by 26%.
7. **Follow Legal Compliance** Avoid $500-1,500 fines  
   SMS requires prior consent. Email needs unsubscribe link and physical address.
8. **A/B Test Your Messages** +15-30% performance  
   Test different openings, CTAs, and value props.
9. **Send from Real Numbers/Names** +22% trust  
   Use actual business phone numbers and real sender names.
10. **Automate with Tools Like Spokk** 10x efficiency  
   Automation ensures every customer gets a timely, personalized request.

## When to Send Review Requests by Industry

- **Restaurants**: 2-4 hours after meal 
- **Retail**: 3-7 days post-delivery 
- **Healthcare**: 24-48 hours post-visit 
- **Automotive**: 24 hours post-service 
- **Home Services**: Same day as service 
- **E-commerce**: 1 week after delivery 
- **Professional Services**: 48-72 hours after 
- **Hospitality**: Day after checkout

## Legal Compliance Requirements

### SMS (TCPA Compliance)
- ✓ Obtain prior express written consent  
- ✓ Include "Reply STOP to unsubscribe"  
- ✓ No texts before 8 AM or after 9 PM (recipient's timezone)  
- ✓ Scrub against National Do Not Call Registry  
- ✓ Violations: $500-$1,500 per message

### Email (CAN-SPAM Compliance)
- ✓ Include physical business address  
- ✓ Provide clear unsubscribe link  
- ✓ Use accurate header information  
- ✓ No deceptive subject lines

## Automate Your Review Requests with Spokk

Stop manually sending review requests. Spokk automatically sends personalized SMS and email review requests to every customer, helping you get more 5-star reviews on autopilot.