Review Request Message Generator

Create high-converting review request messages for SMS and email. AI-powered templates optimized for Google, Yelp, and Facebook reviews

Message Type

  • SMS Only: 38% response rate
  • Email Only: 27% response rate
  • Both: Best coverage

Industry

  • 🍽️ Restaurant & Food Services
  • 🛍️ Retail & E-commerce
  • ⚕️ Healthcare & Medical
  • 🚗 Automotive Services
  • 🔧 Home Services & Contractors
  • 📦 E-commerce & Online Stores
  • 💼 Professional Services
  • 🏨 Hotels & Hospitality
  • 💪 Fitness & Wellness
  • 🏡 Real Estate

Tone

  • Professional & Formal
  • Friendly & Warm
  • Casual & Conversational
  • Enthusiastic & Energetic

Business Name

Review Platform

  • Google Reviews
  • Yelp
  • Facebook
  • Custom Platform

Include customer name personalization +40% engagement

Adds {CustomerName} placeholder that you can replace with actual names

What is a Review Request Message?

A review request message is a personalized communication sent to customers asking them to share their experience on review platforms like Google, Yelp, or Facebook. These messages can be delivered via SMS, email, or both.

Research shows that 70% of customers will leave a review when asked, but only 5-10% do so without prompting. Effective review request messages are timely (sent 24-48 hours after service), personalized, and include direct review links for convenience.

SMS vs. Email: Which Performs Better?

Metric SMS Email Winner
Engagement Rate 38% 27% SMS
Response Speed 90% in 15 min 24-48 hours SMS
Character Limit 160 chars Unlimited Email
Best Use Case Quick requests, B2C Detailed asks, B2B Both
Cost per Send $0.01-0.03 $0.001 Email

Best Practice: Use both channels! Send SMS for immediate impact, followed by email 24 hours later for non-responders.

10 Best Practices for Review Request Messages (2026)

  1. Personalize with Names +40% engagement
    Include both customer and business names. Messages with personalization get 40% higher engagement than generic requests.
  2. Send 24-48 Hours After Service 12-15% conversion
    Timing is critical. Restaurants: 2-4 hours. Most others: 24-48 hours.
  3. Keep SMS Under 70 Characters +34% conversion
    SMS under 70 characters gets 34% higher conversion than longer messages. Be concise and direct.
  4. Include Direct Review Links 3x higher response
    Direct links to review forms get 3x higher response rates than asking people to search.
  5. Use Friendly, Genuine Tone +25% response
    Write like a human asking a friend for help, not a marketing department.
  6. Optimize Email Subject Lines 37% open rate
    Keep subject lines 30-50 characters. Personalized subjects outperform generic ones by 26%.
  7. Follow Legal Compliance Avoid $500-1,500 fines
    SMS requires prior consent. Email needs unsubscribe link and physical address.
  8. A/B Test Your Messages +15-30% performance
    Test different openings, CTAs, and value props.
  9. Send from Real Numbers/Names +22% trust
    Use actual business phone numbers and real sender names.
  10. Automate with Tools Like Spokk 10x efficiency
    Automation ensures every customer gets a timely, personalized request.

When to Send Review Requests by Industry

  • Restaurants: 2-4 hours after meal
  • Retail: 3-7 days post-delivery
  • Healthcare: 24-48 hours post-visit
  • Automotive: 24 hours post-service
  • Home Services: Same day as service
  • E-commerce: 1 week after delivery
  • Professional Services: 48-72 hours after
  • Hospitality: Day after checkout

Legal Compliance Requirements

SMS (TCPA Compliance)

  • ✓ Obtain prior express written consent
  • ✓ Include "Reply STOP to unsubscribe"
  • ✓ No texts before 8 AM or after 9 PM (recipient's timezone)
  • ✓ Scrub against National Do Not Call Registry
  • ✓ Violations: $500-$1,500 per message

Email (CAN-SPAM Compliance)

  • ✓ Include physical business address
  • ✓ Provide clear unsubscribe link
  • ✓ Use accurate header information
  • ✓ No deceptive subject lines

Automate Your Review Requests with Spokk

Stop manually sending review requests. Spokk automatically sends personalized SMS and email review requests to every customer, helping you get more 5-star reviews on autopilot.