The revenue math
What you're leaving on the table.
Every customer visit without Spokk is revenue that's already gone. Here is exactly how much — and why.
What Spokk does
| Without Spokk | With Spokk | Revenue impact |
|---|---|---|
| Customer Feedback | SMS feedback form sent 2 hours after every visit | Catch problems before they cost you a customer. Know what's winning people over and what's quietly driving them away. |
| Stop silent churn | Most businesses lose 30% of customers to issues they never knew about | |
| Loyalty Program | QR check-in tracks visits. Reward SMS sent automatically at milestone. | Customers earning rewards visit 1-2 extra times per year because they have a reason to return — and they feel recognized. |
| +1.5 visits/customer/year | 200 customers x 1.5 visits x $80 = $24K/year | |
| Referral System | Unique referral link sent via SMS. Both sides rewarded automatically. | Happy customers say nothing because nobody asked. Word-of-mouth growth is left entirely to chance. |
| 50 new customers/year | 50 x $480 lifetime value = $24K/year in free acquisition | |
| AI Review Generation | AI drafts a Google review — customer posts it in seconds | More reviews drive higher Google ranking. More ranking drives inbound customers finding you without you spending a cent on ads. |
| 3-5 new customers/month | $17K-$28K/year at $480 average lifetime value | |
| SMS Automation | Every step above runs automatically after every single visit | Every customer gets the right message at the right time. All of the above runs on autopilot — nothing to do after setup. |
| 100% automated | All revenue above generated without lifting a finger |
Estimated total annual revenue impact
Based on a typical service business with 200 customers/month at $80 average visit value
$84K-$99K vs $1,188/year on the Growth plan
One visit. Five revenue moments.
From the moment a customer checks in, Spokk starts working. Every step is automated — there is nothing for you to do after setup.
- Customer checks in
At checkout via QR code, API, HubSpot, or a verified SMS link. The moment they check in, the entire automated sequence starts. - Loyalty visit logged
Immediately, the visit is recorded instantly. When they hit their reward milestone, Spokk sends them an SMS — no manual work required. - Feedback request sent
2 hours later, a personalized SMS with a feedback form arrives. Takes 15 seconds. After they submit, Spokk generates a ready-to-post Google review draft for them to share. - Reminder sent if needed
24 hours later, if no feedback yet, a gentle follow-up goes out. Smart skip logic means they only get messages that are still relevant. - Referral link sent
20 days later, once the visit window has passed, happy customers receive their unique referral link. They share it, a friend visits, both get rewarded.
Six revenue levers. All connected.
Most businesses have untapped revenue sitting in their customer base. These six systems capture it — automatically, after every visit.
- SMS Automation: Every customer follow-up runs automatically after every visit. Feedback, reviews, loyalty, referrals — all on schedule. You do nothing after setup.
- Loyalty Program: Customers earning rewards visit 1-2 extra times per year. QR code check-in, automatic visit tracking, SMS reward notification at every milestone.
- Referral System: 1 in 4 happy customers refers a friend when you make it easy. Unique referral link sent via SMS. Both sides rewarded automatically.
- AI Review Generation: After feedback, Spokk uses AI to draft a personalized Google review. The customer copies it and posts it. More reviews mean higher ranking, which means more inbound customers.
- Customer Feedback: 67% of unhappy customers leave without saying a word. Spokk catches issues in real-time — before they turn into silent churn or a public bad review.
- Integrations: Trigger Spokk from HubSpot, your POS, or any system via REST API. Wherever the customer interaction happens, Spokk picks up from there.
Two revenue streams. Both automatic.
Loyalty keeps existing customers spending more. Referrals bring in new customers at zero cost. Neither requires any manual work after setup.
Loyalty Program
- QR code check-in at point of sale
- Visit-based loyalty — fully customizable milestones
- Automatic SMS reward notification when earned
- Custom reward messages and terms
Referral System
- Unique referral link per customer, sent automatically via SMS
- Reward both referrer and new customer
- Custom reward descriptions and terms
- Full referral tracking dashboard
AI Review Generation
Every 5-star review is a new customer finding you on Google.
After a customer submits feedback, Spokk uses GPT-4 to write a personalized, ready-to-post Google review. They tap copy, paste it, and post it.
- AI generates a unique, personalized review draft from their feedback
- Customer copies, edits if they want, and posts it in seconds
- Works with Google, Trustpilot, TripAdvisor, Capterra, and more
- Every review is different — no duplicate content, no spam flags
- Staff names included when they earned a 5-star rating.
Frequently Asked Questions
What is Spokk?
What makes Spokk different from Birdeye or Podium?
How does the loyalty program work?
How does AI review generation work?
Is Spokk suitable for my industry?
Is Spokk easy to set up?
How much extra revenue can Spokk actually generate?
How does the SMS automation work?
How does the referral system work?
What integrations does Spokk support?
How much does Spokk cost?
What languages does Spokk support?